International Pet Relocation

1) Animal identification: The first step in moving your pet is to identify what type of animal it is. The owner must complete a simple form in which he will indicate to which species his pet belongs: dog, cat, reptile, horse, bird, fish… or others.

2) Preparation of the budget: Based on the data that the pet owner indicates on the form, our commercial agents will make a budget for the price of the international transport of your pet, which will be given to the client for free and without obligation.

3) Documentation: We handle the necessary documents to be able to carry out the international transport of your pet. We offer information and advice on the required documentation, customs procedures, insurance contracting …

4) Other procedures: To avoid inconveniences during the international transfer of your pet, we make sure to check that the animal has the obligatory vaccines both in the country of origin and in the country of destination.

5) Pick up the pet: We pick up your pets at your place of residence. For this, we use approved and suitable material for collection, such as pet carriers adapted to the size and needs of the pet, be it a dog, a cat or other companion animal.

6) Transportation of pets: With the animal under our guardianship, we continue with the international shipment of pets by transporting them by air. The pet is transported by plane to its destination, where it will be received and by our relocation agents.

7) Shipping and reception of pets: Finally and after the shipment, we deliver the pet to its owner at its corresponding address, thus terminating the process and international pet transport service.

Shipping in the cabin

• It will be allowed to send pets by plane where the animal travels in the cabin as long as someone accompanies the animal during the flight. It is the cheapest way to transport your pet. But if you do not have this possibility or the airline does not allow the shipment of pets in the cabin, the pet will be transported in the hold.
• Airlines that allow pet travel by plane inside their cabin will normally only accept those animals whose weight is around 8 kg including the weight of the pet carrier, except for the guide dogs which are always allowed. Those who exceed the allowed weight (including pet carrier) must travel in the hold.
• The acceptance of the animal on board, as well as the acceptance of the transport measures, will always depend on the prior authorization of the airline itself.

Shipment in warehouse

• If your pet travels in the plane’s hold due to its characteristics, it will be necessary to hire the services of a cargo agent. In Relomar we work with freight agents at each airport to guarantee your pet’s trip by plane.
• The number of pet carriers that can be transported on the same flight as well as their dimensions, is limited by the type of aircraft and by the internal regulations of the airline itself. In general, two animals of different species (dogs with cats, for example) cannot travel on the same flight. The number of animals on board will be limited.
• The pet carrier must be made of a resistant material, its base must be waterproof and must provide good ventilation so that the plane trip does not affect the health of the pet. Likewise, the appropriate size will be the one that allows the animal to stand and can turn around without problems.

• Transport channels: When it is an international transfer, the shipment of pets is done by air. The cost of sending pets by plane is usually a matter of debate, however, it is currently the safest way to ship a pet and the price is usually quite profitable if we prioritize the welfare of our pets.
• Airlines: Another factor to consider when calculating the cost of transporting pets by plane, are the prices set by the airlines at that time. In Relomar we seek to find the airline that best suits the needs of our customers and those of their pets.
• Pet size: The cost and price of sending small pets will be less than the cost of transporting a pet or a larger animal. In this case, the animal will go in the hold of the plane, the cost for the highest transport.

• Cargo in the cabin or in the hold: The location of the animal on the plane will influence the total price of transport. The pet may travel in the cabin with a companion or in the hold as part of the cargo. The price of transporting an animal in the cabin will be less than the price of transporting a pet in the hold.
• Destination and origin: Delivery and collection addresses will also oscillate the price and costs of international pet transportation. Depending on the distance to which the country of destination is from the country of origin, whether it belongs to the same continent or to the same economic union (European Union) will vary the price of transport of your pet.

Rules for the transport of pets

• Animals will be accompanied by their owners or legal representatives.
• Pets will have a sanitary certificate.
• The owners will accredit by means of a written personal declaration that they undertake not to sell the animals and to accept the measures that the veterinary services deem appropriate.
• The agent may accompany a maximum number of five pets.
• It will be considered commercial shipping if the pet flies alone or is a puppy less than 1 year old.

Information of interest to the pet owner

We work with agents endorsed by IATA (International Air Transport Association) and IPATA (International Air Transport Association of Pets) that guarantee compliance with LAR regulations (Regulation for the Transport of Live Animals)

• Travelling with pets
• Travelling with pets (Importation)
• EU: Animal movement